MENTAL HEALTH NURSING CARE MANAGEMENT BASED ON SERVICE EXCELLENCE FOR MR. D WITH VIOLENT BEHAVIOR AT PROF. DR. MUHAMMAD ILDREM PSYCHIATRIC HOSPITAL, NORTH SUMATRA PROVINCE, MEDAN CITY, 2025
Keywords:
Mental Disorders, Violent Behavior, Mental Health Nursing Care, Service Excellence, SchizophreniaAbstract
Mental disorders, particularly violent behavior, remain a serious challenge in mental health services in Indonesia. Violent behavior exhibited by individuals with mental disorders not only endangers themselves but also threatens the safety of others and the environment. This study aims to explore mental health nursing care management based on service excellence in patients with violent behavior, focusing on a case study of Mr. D at Prof. Dr. Muhammad Ildrem Psychiatric Hospital in Medan. The research method used is a descriptive qualitative case study approach through interviews, observations, and documentation. The results showed that Mr. D was diagnosed with paranoid schizophrenia and had a history of violent behavior marked by emotional instability, aggression, and low self-esteem. Nursing interventions focused on building trust, relaxation techniques training, assertive communication, spiritual approaches, and medication adherence. Evaluation results indicated a decrease in the frequency of violent behavior and improvement in the patient’s self-control. This study emphasizes the importance of a holistic approach and quality nursing services in managing mental disorder patients with violent behavior
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Copyright (c) 2025 Uli Aplinda, Imran Saputra Surbakti Sinaga, Fatiyah, Tri Suhesti, Suci Rani Amalia, Justiman Horiana Sirongo-ringo, Aylinda Harahap
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