MATERNAL NURSING CARE MANAGEMENT WITH EXCELLENT SERVICE FOR MRS. J WITH MASTITIS AT PERA CLINIC, MEDAN TUNTUNGAN SUBDISTRICT, NORTH SUMATRA PROVINCE, IN 2025

Selfi Anita Berutu; Dina Afriani; Fatiyah; Anisa Br Munte; Widiafitri Harahap; Devina Julia Utami; Bony Christian Manurung

Authors

Selfi Anita Berutu Sekolah Tinggi Ilmu Kesehatan Mitra Husada Medan
Dina Afriani Sekolah Tinggi Ilmu Kesehatan Mitra Husada Medan
Fatiyah Sekolah Tinggi Ilmu Kesehatan Mitra Husada Medan
Anisa Br Munte Sekolah Tinggi Ilmu Kesehatan Mitra Husada Medan
Widiafitri Harahap Sekolah Tinggi Ilmu Kesehatan Mitra Husada Medan
Devina Julia Utami Sekolah Tinggi Ilmu Kesehatan Mitra Husada Medan
Bony Christian Manurung Sekolah Tinggi Ilmu Kesehatan Mitra Husada Medan

Keywords:

Mastitis, Maternity Nursing Care, Acute Pain, Hyperthermia, Ineffective Breastfeeding

Abstract

Mastitis is an inflammation of the breast tissue that commonly occurs in breastfeeding mothers and can cause serious complications if not treated properly. This case study aims to evaluate the implementation of maternity nursing care management with a service excellent approach for Mrs. J who experienced mastitis at the Pera Clinic, Medan Tuntungan District, North Sumatra in 2025. The method used is a descriptive case study with a nursing process approach that includes five stages: assessment, diagnosis, intervention, implementation, and evaluation. The results of the assessment showed that Mrs. J experienced breast pain, fever, pus discharge from the nipple, and problems in breastfeeding due to mastitis. The established nursing diagnoses included acute pain, hyperthermia, and ineffective breastfeeding. The interventions provided focused on reducing pain, treating infections, and increasing the effectiveness of breastfeeding. The implementation of nursing care showed an improvement in the patient's physical and psychological condition. The application of the service excellent principle that prioritizes professionalism, empathy, and collaboration has been proven to improve the quality of nursing care. The conclusion of this study shows that comprehensive nursing care management oriented towards excellent service can have a positive impact on the healing of mastitis and patient comfort.

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